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Valle, M. A., Ruz, G. A., & Masias, V. H. (2017). Using self-organizing maps to model turnover of sales agents in a call center. Appl. Soft. Comput., 60, 763–774.
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Valle, M. A., Ruz, G. A., & Varas, S. (2015). A survival model based on met expectations Application to employee turnover in a call center. Acad.-Rev. Latinoam. Adm., 28(2), 177–194.
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Valle, M. A., Varas, S., & Ruz, G. A. (2012). Job performance prediction in a call center using a naive Bayes classifier. Expert Syst. Appl., 39(11), 9939–9945.
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