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Author Title Year Publication Volume Pages
Ruz, G.A.; Henriquez, P.A.; Mascareno, A. Sentiment analysis of Twitter data during critical events through Bayesian networks classifiers 2020 Future Generation Computer Systems-The International Journal Of Escience 106 92-104
Valle, M.A.; Ruz, G.A.; Masias, V.H. Using self-organizing maps to model turnover of sales agents in a call center 2017 Applied Soft Computing 60 763-774
Valle, M.A.; Varas, S.; Ruz, G.A. Job performance prediction in a call center using a naive Bayes classifier 2012 Expert Systems With Applications 39 9939-9945